Managing Conflict

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Running Into Conflict? Here’s What to do first

Conflict is a normal part of working with a team. Differences in opinions, communication styles, and expectations can arise in any club. As a student executive, your role is to address concerns respectfully, encourage open communication, and know when to seek support. Addressing issues early helps maintain a positive and welcoming club environment.

Step 1: Pause & Reflect

Before responding, take a moment to understand the situation.

  • What is the core issue?
  • Is this a misunderstanding, disagreement, or a more serious concern?
  • What outcome are you hoping to achieve?

Approach the situation with curiosity and a problem-solving mindset.

Step 2: Refer to Your Club Resources

Use the tools available to help guide a fair and consistent approach.

  • Review your club bylaws if the concern relates to roles, responsibilities, membership, elections, or decision-making.
  • Refer to the Club Code of Conduct to reinforce expectations.
  • Seek guidance from Campus Clubs, an impartial executive, or your Club Advisor if applicable.

Step 3: Have the Conversation

If appropriate and safe, speak directly with the person or people involved.

  • Meet privately when possible.
  • Listen to all perspectives.
  • Focus on behaviours and impact, not assumptions or blame.
  • Clearly explain the concern and why it matters.
  • Provide an opportunity for the person to understand the concern and adjust their behaviour.
  • Establish clear expectations and agree on next steps moving forward.

     

Step 4: Follow Up & Document

Accountability requires follow-through.

  • Check in to determine whether expectations have been met.
  • Keep factual notes of significant concerns, including:
    • What occurred
    • Who was involved
    • Conversations that took place
    • Expectations that were established
    • Any agreed-upon next steps
  • If the behaviour improves, acknowledge the resolution and move forward.
  • If expectations are not met or concerns continue, consider additional support or next steps.

     

Step 5: Know When to Ask for Help

Contact the Campus Clubs Manager if:

  • The concern cannot be resolved within the club.
  • Expectations continue not to be met after an opportunity to adjust behaviour.
  • A Code of Conduct concern, harassment, discrimination, bullying, or safety issue may exist.
  • The conflict is affecting the club’s ability to operate.